Legal information · withdrawal and complaints
Withdrawal from the contract and complaints
Effective from 19 September 2026
Who this document is for
The rights described in sections 1 to 3 belong to consumers, meaning natural persons who are not acting in the course of their business activity. If you are a business user, section 4 applies.
1. Withdrawal from the contract within 14 days
You have the right to withdraw from the contract without giving a reason within 14 days from the date it was concluded.
When this right expires. Before payment, you expressly requested that the service start immediately and confirmed that this would cause your right of withdrawal to expire. You can find the exact wording you confirmed with your order in your account and in the order confirmation.
This consent is required to place the order. Giving it causes the right of withdrawal to expire.
How to withdraw. Send us an unequivocal statement at info@we-velopit.net. You may use the model form below, but this is not mandatory. The deadline is met if you send your withdrawal on its final day.
Refunds. We will refund the money no later than 14 days after receiving your withdrawal, using the same payment method unless we agree otherwise. We charge no fees.
2. Model withdrawal form
Complete and send this form only if you wish to withdraw from the contract.
Addressee: Libor Podolan Oplocany 143, 751 01 Oplocany, Česká republika info@we-velopit.net I hereby give notice that I withdraw from the contract for the provision of a service: Date the contract was concluded: ........................................... Order number or account email: ........................................... Consumer's full name: ........................................... Consumer's address: ........................................... Consumer's signature (only if sent on paper): ........................................... Date: ...........................................
3. Complaints about service defects
If the service is defective, you may make a complaint.
How to complain. Write to info@we-velopit.net and describe the defect. Include your account email and, where applicable, your order number. We will confirm receipt of the complaint.
Time limit. We will handle the complaint without undue delay and no later than 30 days from the date it is made, unless we agree on a longer period. If this period expires without resolution, you may withdraw from the contract or request a reasonable discount.
What you may request. Primarily, free removal of the defect. If that is impossible or we do not remedy the defect in time, you have the right to a reasonable discount or to withdraw from the contract.
What is not a defect. A brief outage caused by downtime, maintenance or the unavailability of third-party services is not a defect, nor is a situation in which the output is compiled without using artificial intelligence. Nor is it a defect if the output does not lead to the expected business result; the service provides a basis for decision-making, not a guarantee of results.
4. Business users
If you are a business user and enter into the contract in the course of your business activity, the 14-day right of withdrawal does not apply. Rights arising from defective performance are governed by the Civil Code and these terms.
5. Alternative dispute resolution
If you are not satisfied with the outcome, as a consumer you may contact Česká obchodní inspekce, Štěpánská 44, 110 00 Praha 1, www.coi.cz. Consumers from other European Union countries may contact the competent authority in their place of residence.